tk10e Privacy Policy
— How We Protect Your Data
Your privacy is fundamental to the way tk10e operates. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is stored and protected, and the rights you hold over your own information as a player on Bangladesh's trusted online gaming platform.
How tk10e Handles Your Personal Data
We are committed to transparent, responsible data practices. Here is a concise overview of the six core principles that govern how tk10e treats every piece of information you share with us.
All data transmitted between your device and the tk10e platform is protected by 256-bit SSL encryption. Account passwords are stored using industry-standard bcrypt hashing — never in plain text — and our servers undergo regular independent security audits.
tk10e does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Any data shared with service partners — such as payment processors like bKash and Nagad — is strictly limited to what is required to complete your transaction.
Every registered player on tk10e has the right to access, correct, export, and request deletion of their personal data. These rights can be exercised at any time by contacting our support team. We process all data-related requests within 30 days of receipt.
We collect only the data that is strictly necessary for identity verification, account management, fraud prevention, and service improvement. We do not collect sensitive categories of personal data — such as biometric data or political opinions — unless required by law.
We will only send promotional communications — including SMS and email offers related to BPL cricket betting, Eid bonus promotions, or new game launches — where you have explicitly opted in to receive such messages. You may withdraw your consent at any time from your account settings.
Personal data is retained only for as long as your account remains active and for any additional period required by applicable law or legitimate business necessity. When data is no longer needed, it is securely deleted or anonymised in accordance with our internal data retention schedule.
01 About This Privacy Policy
This Privacy Policy ("Policy") is issued by tk10e ("we", "us", "our", "the Platform") and applies to all personal data collected from individuals ("you", "Player", "User") who access or use the online casino and sports betting services provided at tk10e.io and all associated subdomains, mobile web interfaces, and applications.
tk10e is committed to protecting your privacy and handling your personal data with the highest standards of care, transparency, and security. This Policy explains what data we collect, the purposes for which we use it, the basis on which we process it, and the rights available to you in relation to your personal information.
Effective Date: This Privacy Policy came into effect on 1 January 2026. By registering an account with tk10e or by continuing to use our platform after this date, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement governing your use of tk10e. In the event of any inconsistency between this Policy and those documents, the specific provisions of this Policy shall govern with respect to data protection matters.
02 Personal Data We Collect
2.1 Registration & Identity Data
When you create a tk10e account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, gender, residential address (including city, district, and postcode within Bangladesh), email address, and mobile phone number. This data is required to create your account, verify your identity, and comply with our Know Your Customer (KYC) obligations.
2.2 Identity Verification Documents
To comply with age verification and anti-money laundering (AML) requirements, tk10e may request copies of official identity documents including your National Identity Card (NID), passport, or driving licence, as well as proof of address documents such as a utility bill or bank statement issued within the preceding three months. These documents are processed securely and stored only for as long as legally required.
2.3 Financial & Transaction Data
We collect records of all financial transactions conducted through your tk10e account, including deposit amounts, withdrawal requests, transaction reference numbers, and the payment method used (e.g., bKash, Nagad, Rocket, Upay). We do not store full mobile financial service (MFS) PINs or passwords — all payment authentication is handled directly by your chosen MFS provider.
2.4 Gameplay & Activity Data
tk10e automatically collects data relating to your gaming activity on the platform. This includes game session logs, bet histories, win and loss records, game category preferences (e.g., slots, live casino, cricket betting), session durations, and responsible gaming tool usage (e.g., deposit limit settings, self-exclusion requests). This data is used for account management, responsible gaming monitoring, and service improvement.
2.5 Technical & Device Data
When you access tk10e, our servers automatically collect certain technical information, including your IP address, device type and model, operating system, browser type and version, screen resolution, time zone (we serve players in Bangladesh Standard Time, UTC+6), and referring URL. This data is used for security monitoring, fraud detection, and platform optimisation.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, NID/passport number | KYC verification, account management |
| Contact Data | Mobile number, email address, residential address | Account communication, support |
| Financial Data | Transaction history, bKash/Nagad account reference | Payment processing, AML compliance |
| Gameplay Data | Bet history, session logs, game preferences | Responsible gaming, service improvement |
| Technical Data | IP address, device type, browser, session tokens | Security, fraud prevention |
| Communications Data | Support chat logs, email correspondence | Customer support, dispute resolution |
03 How We Use Your Personal Data
tk10e uses the personal data we collect for the following specific purposes, each of which is necessary for the lawful and effective operation of our platform:
- Account Creation & Management: To register your account, verify your identity, maintain accurate account records, and provide you with access to all platform features.
- Identity & Age Verification (KYC): To confirm that you meet the minimum age requirement of 21 years and to comply with our legal obligations under applicable anti-money laundering and know-your-customer regulations.
- Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported Bangladeshi payment methods, and to maintain accurate transaction records for regulatory and accounting purposes.
- Fraud Detection & Security: To monitor account activity for signs of fraud, unauthorised access, multi-accounting, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
- Responsible Gaming: To enforce responsible gaming tools, including deposit limits, session reminders, cooling-off periods, and self-exclusion requests, and to monitor gambling patterns that may indicate problematic behaviour.
- Customer Support: To respond to your enquiries, process complaints, and resolve disputes through our live chat and email support channels.
- Service Improvement: To analyse aggregated gameplay and usage data in order to improve the platform's features, game selection, and overall user experience.
- Marketing Communications (with consent): To send you personalised promotional offers — including bonus alerts, BPL cricket betting promotions, new game announcements, and seasonal offers tied to Eid, Pohela Boishakh, and Victory Day — where you have explicitly opted in to receive such communications.
- Legal & Regulatory Compliance: To meet our obligations under applicable law, including responding to lawful requests from regulatory or law enforcement authorities.
No Automated Decision-Making: tk10e does not make decisions that have a legal or similarly significant effect on you solely through automated processing without human review. Where automated tools flag an account for review (e.g., fraud monitoring), a member of our compliance team will review the case before any action is taken.
04 Legal Basis for Processing
tk10e processes your personal data on one or more of the following legal grounds, depending on the specific purpose of processing:
- Contractual Necessity: Processing that is required to perform our contract with you — namely, operating your account, processing payments, and delivering the gaming services you have registered to use.
- Legal Obligation: Processing required for tk10e to comply with applicable law, including KYC obligations, AML reporting requirements, and responses to lawful authority requests.
- Legitimate Interests: Processing carried out in pursuit of tk10e's legitimate business interests — including fraud prevention, platform security, and service quality improvement — where those interests are not overridden by your rights and interests.
- Consent: Processing based on your freely given, specific, informed, and unambiguous consent — most notably in the context of optional marketing communications. You may withdraw your consent at any time by updating your communication preferences in your account settings or by contacting our support team.
05 Data Sharing & Disclosure
5.1 We Do Not Sell Your Data
tk10e does not sell, rent, barter, or otherwise transfer your personal data to any third party for commercial or marketing purposes. This commitment applies without exception to all categories of personal data we hold about you.
5.2 Trusted Service Partners
We share limited personal data with trusted third-party service providers who assist us in operating the platform and delivering services to you. All such partners are contractually required to process your data only for the specified purpose, to maintain adequate security standards, and to refrain from using your data for any purpose of their own. Our current categories of data-processing partners include:
- Payment Processors: bKash, Nagad, Rocket, and Upay receive transaction-specific data (such as transaction amounts and account references) to facilitate deposits and withdrawals.
- Game Providers: Certified studios including Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, and Ezugi receive a session token and anonymised player identifier to initialise game sessions. They do not receive your full identity or financial data.
- Identity Verification Services: Third-party KYC and AML screening services receive identity and document data for the sole purpose of completing mandatory verification checks.
- Customer Support Infrastructure: Our live chat and email support tools may process your contact and communication data in order to manage and respond to your support requests.
5.3 Legal & Regulatory Disclosures
tk10e may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or to prevent, detect, or prosecute fraud, money laundering, or other serious criminal activity. We will notify you of any such disclosure to the extent permitted by law.
Cross-Border Transfers: Some of our third-party game providers and technology partners operate from outside Bangladesh. Where your data is transferred to a country that may not provide an equivalent level of data protection, tk10e ensures that appropriate safeguards — including contractual data protection clauses — are in place before any such transfer occurs.
06 Cookies & Tracking Technologies
tk10e uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your logged-in session, remember your preferences, and collect analytical data about how the site is used. Cookies are small text files stored on your device by your browser when you visit our site.
6.1 Types of Cookies We Use
- Strictly Necessary Cookies: These are essential for the platform to function correctly. They enable core features such as account login session management, security token validation, and payment flow continuity. The platform cannot function without these cookies, and they do not require your consent.
- Analytical & Performance Cookies: These cookies help us understand how players interact with the tk10e platform — for example, which game categories are most popular, where users encounter errors, and how navigation patterns flow across the site. This data is aggregated and anonymised.
- Functional Cookies: These remember your preferences, such as your chosen language (English), preferred game category, and responsible gaming tool settings, so that you do not need to re-enter them on each visit.
- Marketing & Targeting Cookies: With your prior consent, we may use cookies that help us deliver relevant promotional content — such as bonus offers for BPL cricket betting or Eid promotional campaigns — based on your gameplay history and browsing behaviour on our platform.
6.2 Managing Your Cookie Preferences
You can manage or withdraw your consent to non-essential cookies at any time through your browser settings or by contacting our support team. Please note that disabling strictly necessary cookies may impair your ability to log in and use certain features of the tk10e platform. Disabling analytical and functional cookies will not prevent you from using the platform but may degrade personalisation features.
07 Data Storage & Security
tk10e takes the security of your personal data seriously and implements a comprehensive range of technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or alteration. Key security measures currently in place include:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard TLS 1.2 or higher, preventing interception during transit.
- Bcrypt Password Hashing: Account passwords are stored as salted bcrypt hashes. We never store passwords in plain text, and our staff cannot view your password.
- Multi-Factor Authentication (MFA): SMS OTP two-factor authentication is available on all player accounts and is strongly recommended, particularly for accounts with significant balance activity.
- Access Controls: Access to personal data within tk10e is restricted on a strict need-to-know basis. Staff members can only access the data categories required for their specific operational role.
- Intrusion Detection & Monitoring: Our infrastructure is monitored continuously for anomalous access patterns, brute force attempts, and other indicators of compromise. Suspected breaches trigger an immediate internal response protocol.
- Regular Security Audits: Our platform infrastructure and data handling practices are subject to periodic independent security assessments to identify and remediate vulnerabilities.
While tk10e employs all reasonable technical and organisational measures to protect your data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and relevant authorities without undue delay in accordance with applicable requirements.
08 Data Retention
tk10e retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | KYC, AML, and legal compliance obligations |
| Financial Transaction Records | 7 years from date of transaction | Financial record-keeping requirements |
| Gameplay & Bet Logs | Duration of account + 2 years post-closure | Dispute resolution, responsible gaming monitoring |
| Support Communications | 3 years from last interaction | Customer service quality and dispute records |
| Marketing Consent Records | Until consent withdrawn + 1 year | Evidence of lawful basis for marketing |
| Technical & Log Data | 90 days | Security monitoring and incident investigation |
When personal data is no longer required, it is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player. Where anonymisation is used rather than deletion, the resulting data may be retained indefinitely for statistical and analytical purposes.
09 Your Privacy Rights
As a player on tk10e, you have a number of rights in relation to the personal data we hold about you. These rights are set out below. To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will respond to all verified requests within 30 days.
Identity Verification for Requests: To protect the security of your account, tk10e will verify your identity before processing any data rights request. You may be asked to provide a copy of an acceptable identity document before we can action your request. This step ensures that we do not inadvertently disclose or delete data at the request of an unauthorised third party.
10 Children & Minors
tk10e's services are strictly limited to individuals aged 21 years or older. We do not knowingly collect personal data from anyone under the age of 21. Our registration process includes mandatory age verification, and we conduct KYC checks to confirm that players meet the minimum age requirement before allowing any real-money activity on the platform.
If we become aware that we have inadvertently collected personal data from an individual under the age of 21, we will immediately suspend the associated account, delete or anonymise the personal data collected, and notify the registered contact address of the action taken.
If you are a parent or guardian and believe that a minor may have accessed the tk10e platform using your account or device, please contact our support team immediately at [email protected] so that we can take prompt action to secure the account and remove any data collected from the minor.
11 Third-Party Services & Links
The tk10e platform integrates with third-party game providers — including Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, and Ezugi — whose game engines operate within our platform environment. While we take care to partner only with certified, reputable providers, each of these providers operates under their own privacy and data protection policies for data processed within their own systems.
tk10e is not responsible for the privacy practices of third-party game providers, payment processors, or any other external service that operates independently of our platform. We strongly encourage you to review the privacy policies of any third-party service you interact with through or alongside the tk10e platform.
Payment Partners: When you initiate a deposit or withdrawal using bKash, Nagad, Rocket, or Upay, you are interacting directly with that provider's authentication interface. The data you enter into their interface (such as your mobile PIN) is governed exclusively by that provider's own privacy policy and is never transmitted to or stored by tk10e.
12 Updates to This Privacy Policy
tk10e reserves the right to update or modify this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, business operations, or platform features. When material changes are made to this Policy, we will notify registered players via email and/or a prominently displayed notice on the tk10e platform at least 14 days before the changes take effect.
The current version of this Privacy Policy, including the effective date, will always be accessible on this page at tk10e.io/privacy-policy. Your continued use of the tk10e platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with any material changes to this Policy, you should discontinue your use of the platform and contact our support team to initiate account closure.
We recommend that you review this Privacy Policy periodically — particularly around major seasonal events such as the BPL cricket season, Eid, or Pohela Boishakh, when new promotional features may be introduced that have data processing implications.
13 Contact Us & Data Requests
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please reach out to the tk10e Data Support team using the contact details below. All correspondence related to data protection matters is treated as strictly confidential.
- Email: [email protected] — please include "Privacy Request" in the subject line
- Live Chat: Available 24 hours a day, 7 days a week via the tk10e platform
- Response Time: We aim to acknowledge all privacy-related enquiries within 2 business days and to fully resolve requests within 30 calendar days
- Language: All privacy correspondence is handled in English
Data Subject Request Form: When contacting us regarding a data rights request, please provide your registered username, the email address associated with your account, and a clear description of the right you wish to exercise. Providing this information upfront helps us process your request as efficiently as possible.
tk10e is committed to resolving all privacy concerns fairly and transparently. If you are dissatisfied with our response to any data-related enquiry, you have the right to escalate your complaint to the appropriate data protection or regulatory authority in your jurisdiction.
Explore tk10e — Bangladesh's Trusted Gaming Platform
Now that you understand how we protect your data, dive into 500+ casino games, live cricket betting on BPL and IPL, and instant bKash & Nagad deposits — all secured with SSL encryption and a fair-play guarantee.
Other Important Pages
Read the full terms governing your use of the tk10e platform, including account rules, bonus terms, and withdrawal conditions.
Learn about deposit limits, self-exclusion tools, cooling-off periods, and how to get help if gambling is becoming a problem.
Find answers to common questions about registration, bKash and Nagad payments, account verification, bonuses, and security.
Discover the story behind Bangladesh's most trusted online gaming platform — our mission, values, and commitment to players.